AI & RobochatSeamlessly implement AI for a more natural and engaging user experience
The future has arrived
Voice and chat interactions are quickly moving into the mainstream. The ability to talk to IoT devices; request information through a chat interface; and place an order using only your voice —as well as a host of other use cases—are moving from the realm of science fiction into daily life.
The power of the cloud and cognitive computing
Robochat (also know as Chatbots) are conversational robots that simulate conversation, and can interact with both users and services. By harnessing the power of the cloud and cognitive computing, you can open up your Robochat solution to countless creative applications—understand what users are asking, recognize their intent and tone, detect their location, and much more.
Create an engaging business experiences across all channels
Our AI-powered solution delivers scalable, engaging experiences across all of your business, transforming how you interact with customers and employees. In fact, our solutions help businesses offer personalized experiences to customers and unlock insights that make each interaction better than the last. Best of all, by leveraging technologies such as IBM Watson, we can help you connect across a variety of channels to deliver consistent customer experiences that are valuable, private and secure.
Better customer relations
With our AI-powered Robotchat solutions, you can immediately improve customer relations and reduce cost. By investing in AI technology, you can also effectively upskill your agents, streamline how you engage with customers, partners and employees.
Trigger and automate a multitude of business processes, reducing the need for customer support.
Ensure greater customer satisfaction thanks to new self-service options.
Increase up-selling opportunities due to a built-in algorithm that understands customers’ purchasing factors and up-sells them based on specific parameters.
Increases customer retention because the Chatbot offers alternatives to increasing premiums.
It’s no surprise that Cognitive Business Automation has commanded the spotlight as of late. After all, it has single-handedly become the greatest driving factor of innovation for business in history—primarily due to the influx, nature and need of process-driven...