Whitepaper

Chatbots For Highly Regulated Industries


When implementing chatbot solutions in these highly regulated industries (such as Healthcare) where data privacy and security are primary concerns, it’s imperative to look for chatbot solutions that can reside within enterprise firewalls (on-premise). This is critical because these organizations need to have complete control over all aspects of their data and they need the flexibility to enforce data privacy, security, and compliance policies.

In this whitepaper, we discuss how an open source / on-premise conversational service platform can leverage AI and protect sensitive data.

For the purpose of this analysis, we have chosen RASA as an example and covered the following aspects:

 

  • Usability: What is the ease of use and learning curve?
  • Configuration: How to properly configure bots to meet the requirements?
  • Data Security: Where & how is sensitive data being stored?
  • Compliance: Is RASA HIPAA certified? Is it HIPAA compliant?
  • Integrations: Which messaging platforms can be integrated with RASA-based chatbots?
  • Languages: Which languages are supported by RASA?
  • Pricing: What premium features are available? Support options?